Shipping policy

At Luwana, we strive to provide a seamless shopping experience and ensure that your order reaches you in a timely manner. Please review our shipping policy for important information about how we handle your order.

Processing Time:

  • Orders are processed Monday through Friday, excluding holidays.
  • Please allow 1-3 business days for order processing before shipment. Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an email notification with tracking information once your order has shipped.

Shipping Methods & Delivery Times:

  • Delivery times vary based on the chosen shipping method and chosen carrier at checkout. The available options will be displayed during checkout for your selection.

Shipping Rates:

  • Please note that shipping rates vary based on the chosen method and destination. Shipping costs will be calculated at checkout, based on the shipping option you select and the delivery location.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking details.
  • You can track your order status by clicking the tracking link provided in the email.

International Orders:

  • We currently ship to the following countries:
    • Canada
    • United States
    • Belgium
    • Switzerland
    • Czechia
    • Germany
    • Denmark
    • Spain
    • Finland
    • France
    • United Kingdom
    • Hong Kong SAR
    • Ireland
    • Israel
    • Italy
    • Japan
    • South Korea
    • Malaysia
    • Netherlands
    • Norway
    • New Zealand
    • Poland
    • Portugal
    • Sweden
    • Singapore
  • Please note that international customers are responsible for any customs duties, taxes, or fees that may apply upon delivery. These fees are determined by the destination country and are not included in the shipping costs at checkout.

Please Note:

  • We are not responsible for delays caused by the carrier or circumstances beyond our control, including weather disruptions or customs processing times.
  • If your package is lost or damaged during transit, please contact the chosen shipping carrier and our customer service team at info@luwana.ca for assistance.

Contact Us: If you have any questions about your order or need assistance with shipping, please contact our customer service team at info@luwana.ca

Thank you for shopping with Luwana.