At Luwana, we strive to provide a seamless shopping experience and ensure that your order reaches you in a timely manner. Please review our shipping policy for important information about how we handle your order.

Processing Time:

Orders are processed Monday through Friday, excluding holidays.

Please allow 1-3 business days for order processing before shipment. Orders placed on weekends or holidays will be processed on the next business day.

You will receive an email notification with tracking information once your order has shipped.

Shipping Methods & Delivery Times:

Delivery times vary based on the chosen shipping method and chosen carrier at checkout. The available options will be displayed during checkout for your selection.

Shipping Rates:

Please note that shipping rates vary based on the chosen method and destination. Shipping costs will be calculated at checkout, based on the shipping option you select and the delivery location.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking details.

You can track your order status by clicking the tracking link provided in the email.

International Orders:

We currently ship to the following countries:

• Canada
• United States
• Belgium
• Switzerland
• Czechia
• Germany
• Denmark
• Spain
• Finland
• France
• United Kingdom
• Hong Kong SAR
• Ireland
• Israel
• Italy
• Japan
• South Korea
• Malaysia
• Netherlands
• Norway
• New Zealand
• Poland
• Portugal
• Sweden
• Singapore

Please note that international customers are responsible for any customs duties, taxes, or fees that may apply upon delivery. These fees are determined by the destination country and are not included in the shipping costs at checkout.

Please Note:

We are not responsible for delays caused by the carrier or circumstances beyond our control, including weather disruptions or customs processing times.

If your package is lost or damaged during transit, please contact the chosen shipping carrier and our customer service team at info@luwana.ca for assistance.

Contact Us: If you have any questions about your order or need assistance with shipping, please contact our customer service team at info@luwana.ca

Thank you for shopping with Luwana.

At Luwana, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we offer a 7-day refund policy, effective from the date of delivery.

Eligibility for a Refund:

NOTE: This policy does not apply to The Khoni Dress, The Khoni dress is FINAL SALE.

You must contact our customer service team within 7 days of receiving your order to initiate the return process.

Items must be returned in their original, unused condition, with all tags, labels, and packaging intact.

Products should not be worn, washed, or altered in any way.

How to Request a Refund:

Contact our customer service team at [email address or phone number] within 7 days of receiving your order.

Provide your order number, a brief description of the reason for the return, and any relevant images (if applicable).

Upon approval of your return request, you will receive instructions for returning the item(s).

Refund Process:

Once the returned item(s) are received and inspected, we will process your refund.

Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to appear in your account.

Exchange Process:

If you wish to exchange an item for a different size, please contact us within 7 days of receiving your order.

Exchanges are only available for the same item in a different size.

Exchanges are subject to availability. If your requested size is out of stock, you may be offered a store credit or refund.

The item(s) to be exchanged must be in their original, unused condition, with tags and packaging intact.

Once the exchange is approved, you will receive instructions on how to return the original item(s) and receive your replacement.

Please Note:

Return shipping fees are the responsibility of the customer, unless the item is defective or damaged.

If you do not contact us before returning the item(s), we will be unable to process the return or exchange. All returns and exchanges must be pre-approved by our customer service team to ensure a smooth and efficient process.

Customers are responsible for the shipping costs to return items. We recommend using a trackable shipping service to ensure your return reaches us safely.

We value your business and are here to assist you with any questions or concerns. Thank you for choosing Luwana.

At Luwana, we offer a convenient same-day pickup service to ensure you can get your items quickly and easily. Please read our policy for more information about how the same-day pickup process works.

To start and complete your order for same-day pick up, please contact us via:

• Instagram: @luwana.ca
• Email: info@luwna.ca

Please be advised that same-day pick up is subject to availability. Be sure to contact us beforehand to verify and ensure your order can be processed.

• Payment Method

For same-day pick-up, only cash payments are accepted.

At Luwana, we offer a convenient Drop-Off Delivery option within a specific radius of the Greater Toronto Area. Please note that deliveries outside of a certain radius cannot be fulfilled. Below are details you need to know:

• How to Order:

Contact us to arrange your drop -off delivery via:

• Email: info@luwana.ca
• Instagram: @luwana.ca

• Delivery Time:

After confirming your order, you will be provided with a scheduled drop off time.

• Drop off Delivery Fee

A drop-off delivery fee will apply based on the distance and location. The fee will be provided upon order confirmation.

• Payment Method

Please note that cash is the only accepted payment method for drop-off orders.

Size chart

• Xsmall 

Waist: 24-25 inch

Bust: 32-33 inch

Hips: 35-36 inch

• Small 

Bust: 34-35 inch

Waist: 26 - 27 inch 

Hips: 37-38 inch 

• Medium 

Bust: 36-37 inch 

Waist: 28-29 inch 

Hips: 39-40 inch 

• Large 

Bust : 38.5-40 inch 

Waist: 30-32 inch 

Hips:  41-43 inch 

• X-Large 

Bust: 41 inch 

Waist: 33-34 inch

Hips: 44 inch

The Khoni Dress is form fitting to the body, please refer to the size guide.

For reference our model in the cream is wearing a medium in The Khoni Dress.

For reference our model is 5'7 and is wearing an extra small in the burgundy Khoni dress